We hope that you will give us another opportunity in the future. We want you to know how much we appreciate your visit to our hotel, and how much we value you as a guest. We are glad that you enjoyed the pool and BBQ area it is a very relaxing area to hang by in the sun. The team will also be addressing the Air Conditioner smell, to ensure that our rooms smell as fresh as a daisy, after all, first impressions last a lifetime and we understand that the entry into the room must be a memorable one for the right reasons. The team member had contacted our Maintenance department who are working hard at resolving this particular item. We are glad that you had contacted our team member regarding the leak, so we could resolve it during your stay. We will discuss the leaking roof with our Maintenance Manager, who is currently investigating this issue. Hello Sarlyn10, Thank you for sending your review in relation to your previous stay with us. The BBQ area was spacious, but think the whole complex could do with a good clean inside and out. The pool was handy for the kids with the sand going into it, but the tiles around the pool are extremely slippery when wet, I saw numerous kids slip over when just walking around. The apartment had an over powering unpleasant smell that seemed to be coming from the air conditioning. This looked like it had been a long term problem based on the amount of rust that had formed and would have thought it would have been attended to sooner. We called reception who sent someone up, who said nothing could be done about it straight away, but at least provided us some towels as I had requested so we didn't slip on the tiles going out onto the balcony. It had rained heavily the night before we checked in and there was water leaking down onto the tiles leaving rust marks down the walls and onto the the curtains. The curtains in the main bedroom weren't wide enough to block out the morning sun. Unfortunately the master king bed was two zip together singles, that were well past their use by date and extremely uncomfortable. The Room was a lovely 2 bedroom with modern looking furnishings. The staff seemed friendly, until they started the sales pitch, which I am not a fan of when just wanting to have a family break away.
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